Shipping policy
Policy
Shipping Policy
Fast, reliable shipping on every order. Here's everything you need to know.
Order Processing Time
All orders are processed and shipped within 1 to 2 business days (excluding weekends and holidays).
Orders placed Friday after 12:00 PM EST will typically ship the following Monday.
During high-volume periods (major sales or holidays), shipments may be delayed by a few days. We'll contact you via email if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout. We primarily use USPS and UPS for reliable delivery.
| Method | Estimated Delivery | Price |
|---|---|---|
| Standard | 3–5 business days | $6.95 Free over $39 |
| Expedited | 2 business days | Calculated at checkout |
| Overnight | 1 business day | Calculated at checkout |
Delivery delays can occasionally occur due to carrier issues or weather conditions.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will typically be active within 24 hours.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. HearLume is not responsible for orders shipped to an incorrectly provided address. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping.
Damages & Lost Packages
HearLume is not liable for products damaged or lost during shipping. If your order arrives damaged, please save all packaging materials and damaged goods and contact the shipment carrier to file a claim.
Stolen Packages: We are not responsible for packages marked as "Delivered" by the carrier but subsequently stolen or missing. We recommend shipping to a secure location or business address.
Please contact us directly at support@hearlume.com as well — we want to make sure you're taken care of and will do our best to help resolve the issue with the carrier.
International Shipping
We currently ship to the United States and Canada. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. HearLume is not responsible for these charges — they are the responsibility of the customer as the importer of record.
Questions?
If you have any questions about our shipping policy, reach out to us at support@hearlume.com
