Order Processing Time

All orders are processed and shipped within 1 to 2 business days (excluding weekends and holidays).

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout. We primarily use USPS and UPS for reliable delivery.

Delivery delays can occasionally occur due to carrier issues or weather conditions.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will typically be active within 24 hours.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. HearLume is not responsible for orders shipped to an incorrectly provided address. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping.

Damages & Lost Packages

HearLume is not liable for products damaged or lost during shipping. If your order arrives damaged, please save all packaging materials and damaged goods and contact the shipment carrier to file a claim.

Stolen Packages: We are not responsible for packages marked as "Delivered" by the carrier but subsequently stolen or missing. We recommend shipping to a secure location or business address.

International Shipping

We currently ship to the United States and Canada. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. HearLume is not responsible for these charges — they are the responsibility of the customer as the importer of record.