FAQs

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FAQs

Everything you need to know about HearLume — from fit and filters to care and shipping.

The HearLume System

Most earplugs are "plugs" — they simply block the ear canal, which muffles sound and distorts clarity. HearLume is a precision hearing protection system. We use acoustic filters that act like a volume knob for the world, reducing noise to safer and more enjoyable levels without sacrificing the quality of the sound or your ability to communicate.

Our -12dB acoustic filter is perfect for concerts, festivals, clubs, bars, sports events, motorsports, and any loud environment where you want to protect your ears but still hear every note of the music or every word of a conversation.

This filter is not ideal for loud power tools or shooting. We are working on a separate edition for these types of uses.

We've tuned our filters for optimal noise reduction. While the ANSI-certified rating is a balanced -12dB to keep music and speech crystal clear, our filters are engineered to reduce dangerous high-frequency peaks by up to -20dB. This protects against hearing loss and tinnitus without impacting your ability to hear clearly.

Learn more on How It Works →

Fit & Comfort

Every HearLume box is a Double-Pair Set featuring two complete pairs of earplugs in the most common sizes for your ear type.

S+M Pack Fits the vast majority of women and those with smaller ear canals.
M+L Pack Fits the vast majority of men and those with larger ear canals.

If neither size provides a perfect seal, contact us — we're happy to send the alternative size of ear tips to ensure you get the protection you need.

Absolutely. Whether you're dancing at a music festival, riding a motorcycle, cheering on your favorite football team, or tossing and turning in bed, HearLume is designed to sit flush within the ear. When inserted correctly, they remain secure even during intense movement.

We use hypoallergenic, ultra-soft TPE designed for extended use such as music festivals or long rides. Because the filters allow air pressure to equalize, you won't get that "clogged" feeling often associated with cheap foam or plastic plugs.

Read our Fit Guide →

The Experience

Yes! Our filters are tuned to allow human speech frequencies to pass through more clearly than background noise. You'll find you can actually understand people better in loud environments because the overwhelming noise has been dialed down.

Yes. You will feel the bass, every note, the energy of the crowd — our acoustic filters reduce the harmful decibels from excessively loud volume down to a safer and more comfortable level. Not only will you protect your hearing, HearLume can actually make the music more enjoyable.

Care & Maintenance

Hygiene is a major advantage of HearLume over disposable foam. To clean, simply pop the acoustic filters out and wash the TPE tips with warm water and mild soap. Ensure the tips are completely dry before re-inserting the filters.

The acoustic filters should not be submerged in water.

3yrs Acoustic filter & tip service life
6–12mo Recommended tip replacement if showing wear
Read our Care Guide →

Shipping & Returns

Orders are typically processed and shipped within 1–2 business days. You will receive a tracking number via email as soon as your order leaves our facility.

View Shipping Policy →

For health and hygiene reasons, we can only accept returns on HearLume products if the factory seal is unbroken and the packaging is unopened. If you receive a defective product, please contact us immediately at support@hearlume.com.

View Return Policy →

Partnerships & Custom Orders

Yes! We specialize in Collaborations & Custom orders. Whether you want a HearLume x Artist tour edition or branded protection for a Stadium / Venue, we'd love to work with you.

Start a Custom Inquiry →

Still Have Questions?

We're Here to Help.

Reach out anytime — our team is happy to answer anything we missed.

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