Warranty

1-YEAR LIMITED WARRANTY

HearLume ("GoldSails LLC") warrants to the original retail purchaser that your HearLume high-fidelity earplugs and carrying cases shall be free from defects in materials and workmanship for a period of one (1) year from the date of original purchase.

If a defect arises and a valid claim is received within the Warranty Period, HearLume will, at its option, either (1) repair the product at no charge, or (2) exchange the product with a product that is new or functionally equivalent.

WHAT IS COVERED

This warranty covers manufacturing defects such as:

  • Defective acoustic filters (e.g., loose or rattling internal components).

  • Structural failure of the carrying case (e.g., broken threads or detached keychains).

  • Defects in the connector cord mechanism (if applicable).

WHAT IS NOT COVERED

This Limited Warranty does not apply to:

  • Loss or Theft: We do not cover earplugs or accessories that are lost, stolen, or misplaced.

  • Normal Wear and Tear: Scratches, cosmetic fading, or surface damage that does not affect the performance of the product.

  • Consumable Parts: Silicone ear tips and foam tips are considered consumable items that degrade with regular use. They are not covered under warranty unless they arrive defective out of the box.

  • User Damage: Damage caused by accident, abuse, misuse, water damage, or neglect (e.g., earplugs crushed, chewed by pets, or damaged by improper cleaning with harsh chemicals).

  • Hygiene Issues: Reduced performance due to earwax buildup or lack of proper maintenance.

HOW TO OBTAIN WARRANTY SERVICE

To start a warranty claim, please contact our support team at support@hearlume.com.

Please include the following in your email:

  1. Your original Order Number (proof of purchase).

  2. A description of the defect.

  3. Photos or video showing the issue (this helps us expedite your claim without needing you to mail the product back in some cases).

If your claim is approved, HearLume will cover the cost of shipping the replacement product to you.

WARRANTY SHIPPING COSTS

If a physical inspection is required to verify a defect:

  • Inbound Shipping: You are responsible for shipping costs to return the defective product to HearLume. We recommend using a trackable shipping service, as we are not responsible for lost packages.

  • Outbound Shipping: If your warranty claim is validated, HearLume will cover the shipping costs to send the repaired or replacement product back to you.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEARLUME IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; OR LOSS OF ANTICIPATED SAVINGS.

Some states (including North Carolina) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.